Buying on LeSportsac Online Store is fast and immediate. You can complete a purchase without registering. We advise you however to create an account to gain access new arrivals, sales and other updates.

 

In each product page you can view all the information relating to the item (print name and code, dimensions and functions) and, by clicking on the product image, enlarge it to view all the details.

Creating an account is easy and free! You can click this link, and enter the required information and choose a password.

You do not need to be registered to buy but you will not be able to view the orders placed in your private area.

To change your details, log in to your My Account by entering your email and password. By clicking on "Edit" you can update the data you want.

If you face any issues, please get in touch with our Customer Service.

Please contact our Customer Service confirming your personal data and email address with which you registered. Once we receive this information, we will deactivate your account and send you an email to confirm that it has been closed.

You can sign up from the Home Page, by entering your email address, or directly when registering in My Account.

If you no longer wish to receive our newsletter, click on the link to cancel your subscription at the bottom of each of our emails. It may take up to 7 days for this change to take effect. If you change your mind in the future, you can sign up again simply by following the instructions listed above.

If the order has been made correctly and is confirmed, you will be automatically redirected to the confirmation page where you will find your order number. You will also receive an email with all the details.

All orders are inclusive of 9% GST.

Once the order has been placed, it is no longer possible to modify it.

Please contact our Customer Service if you encounter any issues.

For all details of delivery time and costs, please see our Shipping & Return page.

If you would like to change your delivery address, please reach out to us immediately and we will assist you accordingly.

Once order has been picked and packed, an email will be sent containing your tracking number for reference

We accept all major credit cards, Apple Pay, Google Pay, Shop Pay, Atome and Shopback.

We are very sorry if you received a faulty product and we want to help you solve the problem as quickly as possible. Please contact our Customer Service once you have received your product.

All LeSportsac bags should be handled with care to prolong their useful life :

Essential Collection

Do not wash, wipe with damp cloth
Do not iron, do not bleach and do not use detergent

Classic Collection

Hand wash in cold water and line dry (some fading may occur during first wash)
Do not iron and do not bleach

Travel System Collection

Do not wash, wipe with damp cloth
Do not iron, do not bleach and do not use detergent